Birmingham

Processor - Business Support

Job description          

Recruiting for a Business Support Processor!! THE ROLE: To carry out a range of demanding clerical or customer service, duties and where appropriate oversee the workflow of other colleagues, in order to deliver a quality service to customers in line with agreed service standards.

CORE RESPONSIBILITIES:
Carry out a range of demanding clerical or customer service duties, ensuring that the work is completed accurately and adhere to all specified Bank processes, procedures, standards and relevant external regulations.As appropriate oversee the workflow of other colleagues, giving appropriate advice, guidance and direction to ensure work is completed in an efficient and timely manner.Respond to a range of demanding enquiries, clarifying customers understanding of the information being given.Act as a source of expertise to junior / less experience team members providing coaching as support where necessary and arranging more formal training as appropriate.Contribute to the appraisal process, collecting and keeping appropriate data.Identify and suggest improvements to new and existing processes / procedures / systems.Where required verify and check the work of other colleagues.When required support line management with the implementation of changes in own work area.Undertake duties at a similar or lower level as required. You will ideally have experience in customer service and managing a team. If you think this is the job for you. APPLY NOW!!
Blue Arrow Birmingham jobs

Blue Arrow

Birmingham jobs

Birmingham jobs

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