After sales coordinator

Job description          

Sheridan Maine are recruiting for an Aftersales support coordinator Providing Customer Service nationally for the Residential Development busines and managing contractors an client to ensure the smooth running of the service department.


Out client is a leading international property and infrastructure group with operations worldwide. Specialising in Development, Construction and Investments this business is a market leader in their industry.


Reporting to the customer services manager you will be the First point of contact with customers at point of Completion managing all enquiries and provide regular communication many areas of the business and Co-ordination of access for third party contractors.

Key Tasks:
Receive claim reports from emergency out of hours provider, telephone calls, e-mails or letters and record all cases on to the Salesforce database. Liaise with owner, resident or letting agent to determine appropriate course of action. Issues considered genuine defects within the Developer warranty are to be referred by defect notification to the Contractor. Coordinate appointment date/time with Contractors and monitor progress through to completion, maintaining accurate records on Salesforce. Arrange and coordinate appointment date/time with owner/resident/letting agent for Warranty Manager to investigate issues requiring action by the Developer. Maintain accurate records on Salesforce detailing progress of all live cases. Participate in regular team meetings to review cases under progression. Liaise with and support the Warranty Manager with progression of technical/larger construction cases. Liaise with external service providers, Contractors, Concierge and Managing Agents as required. Record any refused cases on Salesforce and communicate decision. Ensure all legal documentation, Contract for Sale and Building Guarantee certificates are saved within the relevant plot on Salesforce. Produce case history reports for review by the Customer Services Manager in escalation cases. Obtain quotations, raise purchaser orders and track payments through internal finance systems, in accordance with the Business Approved Supply Chain.

The ideal candidate must communicate ideas and directions effectively both orally and in writing Using a variety of approaches to persuade, convince or influence individuals or groups to gain commitment to company strategies, plans and support for own ideas and initiatives.

A person who demonstrates this competency effectively:
Communicates in an open, candid, complete and consistent manner Gets messages across clearly and in a way others can understand Listens effectively and probes for new and diverse ideas; Is open to reason and new arguments Uses facts and personal conviction to influence and persuade; adapts their style to the audience and situation/moment Establishes priorities and sets goals Sets up mechanisms for checking progress Focuses on timely implementation of tasks and isn’t reluctant to commit to action Ability to communicate effectively with all levels of personnel both internal and external including Self-motivating with a ‘can do’ attitude and demonstrate drive to get results
Excellent computer skills
Use of Salesforce pakage Offer

This is a unique opportunity to join a growing business who offer quality support to large clients. This is a fast pace role with lots of variation.

Upto £25,000 P/A
Pertemps Network Group Birmingham jobs

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