Bristol

DPD Local Claims Agent

Job description          

As the UK’s leading parcel delivery business, operating on a UK wide basis, you’ll no doubt have seen our vans on the road. We have over 40 years behind us and know what makes our operation tick - fantastic people and amazing service, delivered via state of the art technology to ensure an incredible customer experience. And that’s why we’re so successful. Purpose of Position

To issue and process transit claims for loss or damage through to settlement or repudiation in line with the Terms & Conditions of carriage.

To support and assist internal and external customers with any queries, post settlement and repudiation.

Key Tasks/Areas of Responsibility

To issue customers with new claims requests Validate submitted claims to the point of approval for payment or rejection ensuring all investigations have been completed and supporting documentation provided To update in-house systems with all actions taken for audit purposes To respond to customer correspondence promptly and accurately Check liability and timescales against T’s and C’s Manage inbound and outbound calls To identify recurring problems of loss or damage and alert the appropriate parties to assist with investigation and resolution Key Measures of Performance

Task SLA/KPI
Salesforce Pot 0 cases pending received prior to 16:30 at close of business daily
Universe Pot 0 cases pending received prior to 16:30 at close of business daily
Claims Pending Validation 0 cases pending received prior to 16:30 at close of business daily
Claims Tagged 0 cases pending received prior to 16:30 at close of business daily
Claims Pending Approval 0 cases pending received prior to 16:30 at close of business daily
Email Inbox 0 emails pending at close of business
Payment Run Fully complete daily, payment released, remittances issued and Universe noted
Key Measures of Behaviour/ Skills

Essential:
Deciding and initiating action Relating and networking Following instructions and procedures Writing and reporting Coping with pressures and setbacks Delivering results and meeting customer expectations Adhering to principles and values Adapting and responding to change
Desirable:
Planning and organising Working with people Entrepreneurial and commercial thinking Analysing Achieving personal work goals and objectives Creating and innovating
In return, you can look forward to a secure and rewarding future, along with genuine development opportunities, in a rapidly growing and increasingly successful company.
DPD actively promotes its Dignity at Work Policy. If you would like to be part of this exciting new opportunity, please click ‘Apply’ below.
DPD Bristol jobs

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