Here at Middletons we are forever growing our customer base and by doing this we are ultimately changing people’s lives, providing them with the key essentials to change their quality of life. We’re currently hiring for Customer Service Advisors to join our Customer Care team; the team responsible for maintaining the revolutionary, customer-focused culture that has driven our success to date… arguably the most important team here at Middletons!
From a small office above our flagship showroom on Whitchurch road 8 years ago, to our fabulous centre of Bristol HQ today (with 13 Showrooms across the UK), Middletons is an innovative mobility company with a mission to keep redefining comfort for all those we need it.
Answering and resolving customer enquiries over the phone or via email
Working in a target driven environment focussing on excellent customer service
Resolving customers’ queries the first time they are raised, liaising with other departments to ensure resolution
Proactively reviewing customer accounts when they call, to identify and resolve any future problems before they arise
Taking ownership of complaints and follow Middletons procedures to ensure the complaint is resolved in a timely manner
Understanding our customer feedback tool, using feedback to identify any areas of improvement
Recognising customer contact trends and giving feedback to team leader
Personal adherence is key to this role. You must have good personal timekeeping and awareness of impact to others around you
Objection handling and using your own initiative to work independently
Who you are:
Our customers are at the heart of everything we do. We’re looking for people who are able to build a good rapport with customers and colleagues and are willing to go above and beyond to keep our customers happy.
It’s essential that you’ve had experience within a customer service environment; even better if you already have an understanding of working to targets and love smashing them.
Working within the mobility sector can be quite challenging - there is a lot to learn, so it’s a huge plus if you’re a quick learner and able to retain a wealth of information.
Most importantly, you’ll share the qualities that have driven our success so far: firstly you’re a people person and a team player. You’ll be adaptable and a clear communicator, able to tailor your approach dependent on each individual customer. You show a passion for customer service and getting it right for our customers. Throw in lots of initiative, enthusiasm and a positive, solutions oriented approach and there’s a good chance you’ll thrive at Middletons..
From us you’ll get:
We understand that there will be a lot to learn, you can expect to receive extensive training and the support needed to build a career within Customer Service at Middletons.
We believe that attracting and keeping the best talent is key to our bright future, so we provide our people with some fantastic perks:
Summer Party & Christmas Party
Free tea and coffee
28 Days holiday
Salary - £16,640 rising to £17,140 plus bonus OTE £18,340
Who we are:
Middletons believes in fuelling human progress with clean and abundant energy for all. We were set up to always find a better way and challenge the status quo: we want to be the good guys, find a way, and build something great.
We celebrate diversity and value equal opportunity: the more inclusive we are, the better our work will be. We want to build a team which represents a variety of backgrounds, perspectives, and skills, and we decide employment on the basis of merit and potential.