Business Support Officer - Youth Offending Service

Job description          

Business Support Officer - Youth Offending Service

Summary of Post

This part time post (21hrs per week Wednesday, Thursday and Friday) is an opportunity to join South Gloucestershire's highly regarded Youth Offending Service. Based at Patchway Police Centre the post will provide a full range of business support duties including answering the phone, ordering stationary, arranging appointments, booking rooms, data and information gathering and inputting.

South Gloucestershire Council is committed to treating everyone fairly, to challenging inequalities and to promoting equality of opportunity for all. We welcome applications from everyone and value diversity in our workforce.

Main Duties

Provide administrative support to managers ensuring work is carried out efficiently and procedures are effectively implemented.

Act as a main point of contact for the service area and providing clear and concise communication when dealing with enquiries and information requests.

Collate and maintain records and analyse information to ensure accurate statements are produced and data is retrieved from computerised systems and interpreted.

Research information within your area of service specialism and collate evidence for presentation in reports. This may include drafting sections of documents for use by others.

Interact with customers, colleagues and partners to maintain strong working relationships.

Communicate specific concerns, queries and issues and ensure they are accurately and promptly relayed when necessary.
Accurately record and also assist in the monitoring and maintaining of budgets/financial information/resources.

Selection Criteria

To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.


You will have experience of working in an environment related to the service area or within a similar role e.g. related to children’s and/or adults services

You will hold a minimum qualification of 3 grade C’s at GCSE (or equivalent qualification) including English and Maths or you will hold equivalent relevant experience within a similar role in administration.

IT knowledge and its practical application, including experience of using Microsoft Office (Outlook, Word, Excel, PowerPoint) and maintaining computerised record systems

Have experience in using databases, including running standard reports, analysing data and presenting findings

Have experience of basic financial procedures i.e. petty cash, invoicing etc

Ability to communicate effectively with service users, professionals and partnership agencies using a variety of media i.e. email, phone, face to face etc.

Exemplify the Council's values and behaviours


Experience in ChildView and CAPITA/MOSAIC or similar professional databases

Experience/knowledge of processes and procedures related to the Department for Children, Adults and Health

Hold a qualification in IT or word processing

Additional Information

For an informal discussion, after having read the job summary, please contact Tracy Warburton, 01454 868562.

Please note that it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post. This means that you must declare any criminal convictions, cautions, reprimands or final warnings unless these are ‘protected’ as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) order 1975 (as amended in 2013).

Salary: £19,554-£21,166 (Pro rata)

Hours: 21 - Wednesday, Thursday & Friday

Closing Date: 22nd October 2019

Vacancy Ref: CYP3814/941/FC

Safer Recruitment

South Gloucestershire is committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults.

Our Values

Our staff need to have a ‘can-do’ attitude and adapt to the fast pace of change. They must work well with others to reach a common goal and be willing to embrace a partnership and inclusive approach to delivering efficient and effective services. They must use their initiative to deliver and take responsibility for their performance to help the team, department and council to achieve its goals and must make the best use of available knowledge, expertise and capacity in order to continuously improve the quality of services. Our managers are also required to demonstrate effective leadership qualities, shape and manage team plans and motivate their staff to achieve.
South Gloucestershire Council Bristol jobs

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