Bristol

Call Taker

Job description          

Call Taker Advert Call Taker: Permanent Location: Bristol Salary: £8.21 per hour Our Company: 'Family ethos and values are very much at the heart of our business. This is embodied in our core values which translate into providing a caring, responsive, innovative service to our patients and NHS Trust partners'. E-zec Medical Transport service is a family run company focussed on delivering high quality, safe, effective ambulance transportation for patients to and from a healthcare setting. Founded in 1998 E-zec is the largest independent ambulance provider that operates solely and exclusively in the patient transport sector. E-zec currently employs more than 1100 staff and operate a fleet of 500 vehicles. E-Zec hold 12 NHS NEPTS contracts across the UK. Due to continued expansion, E-zec Medical Transport Services are now looking to recruit 5 permanent Call Takers working 40 hours a week on a shift pattern that covers 0700 to 1900 Monday to Friday to be based in St Phillips, Bristol. You will be paid £8.21 per hour, which is inclusive of holiday pay. Working as Call Taker you will answer incoming calls from customers, hospitals, G.P surgeries and clinics to take orders for transportation of patients to and from appointments. All calls received will need to be subject to an Eligibility Screening process prior to booking. You will carry out the screening and book eligible customers using our in-house IT systems. You have to record patients' details carefully and accurately. You might be dealing with requests for transport for the same day, the following day or for a few weeks ahead. Other aspects of the role will involve answering inquiries and questions, handle complaints, troubleshoot problems and provide information. Duties will include (following training); answer calls and respond to emails handle customer inquiries both telephonically and by email research required information using available resources manage and resolve customer complaints provide customers with product and service information undertake eligibility screen prior to booking transport update existing customer information process orders, forms and applications, as may be required identify and escalate priority issues route calls to appropriate resource follow up customer calls where necessary document all call information via our IT systems and procedures complete call logs Any other duties required, or commensurate with the role.


Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.



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E-zec Medical Transport Servies Ltd Bristol jobs

E-zec Medical Transport Servies Ltd

Bristol jobs

Bristol jobs

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E-zec Medical Transport Servies Ltd Bristol jobs

E-zec Medical Transport Servies Ltd (Bristol jobs)

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