A BIT ABOUT THE ROLE
9 HOURS PER WEEK - FIXED TERM CONTRACT
As the largest group of employees our Sales Advisors are very important to us. We provide them with a great product to work with, some great incentives to work towards and a great team working environment.
Our Sales Advisors are key to growing sales and creating an outstanding customer experience. Being focused on the daily operational running of the store they are more than just sales people. by being customer focused, working as a team and living The Perfume Shop brand you are truly our 'Perfume People' who drive the success of our business.
In return we are keen for our Sales Advisors to be able to wow our customers, to be able to sell to them and make their day. We also expect our Sales Assistant to support with living our brand, whether this is opening the store, cleaning, replenishing the shelves or supporting their management team where possible.
CUSTOMER FOCUSUse your talent to drive sales in store and achieve your daily sales and KPI targetOffer every customer a TPS reward card and register their detailsWork as part a team to set up new promotional campaigns in line with company guidelines and use your initiative to merchandise the store effectivelyConvert every customer through the use of all available options, eg store to door, price matchingDeliver the Perfume Shop’s “The Perfect Service” to every customerStrive to achieve a 100% customer love score by consistently providing excellent customer serviceShow your spark and passion when selling our products and brandsContinuously learn about the products we sell using Company training tools, including new productsAttend regional and training events as required and share feedback with your teamUse the store iPAD to check competitor pricing, to find additional information on products, and to process click and collect orders
OPERATIONAL EXCELLENCEBe a key holder for the store, following all key security procedures (over 18 only)Be responsible for checking and attending your planned shifts using the Company’s online rota plan (Rotageek)Ensure stock inventory is correct at all times and carry out store stock takes when requiredBe accountable for the prevention of stock loss including theft, damages, breakage and transactional errorsProcess refunds and exchanges in line with PolicyFollow all store and health & safety procedures correctly in line with PolicyCover gap shifts where possible to ensure your store trades effectively and cover other stores when requiredKeep all areas of the store, stock room(s) and staff area clean and tidy
WHAT WE LOOK FOR FROM YOUYou love talking to customers every day and finding their perfect scent or giftYou love perfume and the brands we sellYou enjoy working in a team to deliver excellent resultsYou like learning about new productsYou’re aware of our competitors and have an interest in retailYou wear our uniform with pride and observe the Company dress code
THE PAY, BENEFITS AND PERKS
A healthy on target bonus
20% employee discount
Discount at Superdrug
Plenty of opportunity for training and development
up to 4% contributory pension scheme
Charity giving through payroll
Retail Trust (employee support)
Childcare scheme and plenty of in store incentives.
A LITTLE BIT ABOUT US
We opened our first three retail stores here at The Perfume Shop over 25 years ago in 1992. Since then we have grown to be the largest single category fragrance retailer in the UK and we were awarded The Fragrance Foundation 2018 national fragrance retailer of the year!
Our brand has become widely recognised across the UK and Ireland by our ever increasing presence on the high street and online, and we are proud to be owned by the A.S. Watson Group, the world's largest health and beauty retailer. The A.S. Watson Group are also known in the UK for owning Superdrug and Savers.
With year on year objectives of growing our business we are well known for offering great fragrance deals on the high street and being the 'go to' experts for service. This is proved with our top 20 placements in the past few years in the well known Which? High Street Shops Satisfaction Survey.