Cambridge

SPOC Call Handler

Job description          

We are currently recruiting for Call Handlers who will be working within a proficient team taking calls from the public, ambulance staff and other health care professionals and will specialise in the Single Point of Contact service.

The Trust is dedicated to the delivery of the highest possible standards of patient care and is looking to recruit motivated and enthusiastic individuals as Call Handlers working in the Single Point of Contact (SPOC) environment which includes calls of a safeguarding nature.

These are responsible roles, which require the applicant to have the ability to remain calm under pressure, to be assertive and flexible, with a caring attitude and to be able to adhere to strict confidentiality and information governance.

Hours are worked on a rotational shift basis, 365 days per year, including evenings, nights and weekends. Successful candidates will require to have excellent communication and be proficient in computer skills.

If you have proven customer care experience and local knowledge of the area you are applying to work in then we would like to hear from you.

Please also note there will be a typing test within the interview process.
East of England Ambulance Service Trust Cambridge jobs

East of England Ambulance Service Trust

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Cambridge jobs

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