Cambridge

Technical Support Coordinator

Job description          

We are looking for an experienced Technical Coordinator, to provide technical solutions and support to internal and external customers on the application of a range of our products, by email, telephone and support training. This opens the door to your future: your tasks As part of your role you will be advising customers and internal staff of the best technical solutions, recommending the best product(s) to suit specific requirements. You will also be advising customers on installation and application problems, and offer solutions to ensure our a high level of customer support is maintained. You will be expected to liaise with sales team and ensure up to date technical specifications are available for all. In addition, you will provide training on our products, to internal and external sales teams, plus customers on request, and be able to tailor training to meet specific requirements. We put trust in you: your skills We are looking for a candidate with excellent customer service skills, and a minimum of two years’ work experience, working in a sales ,service/ or Technical driven environment. You will have excellent communication skills, as the role has high interaction with both customers and colleagues. The right candidate will have great IT skills, with experience of working on both a CRM system and CAD software. SAP experience is desirable.
While full product training will be provided, you will have the ability to maintain a technical and logical mind-set combined with an ability to learn quickly and be able to make informed decisions to suit customer needs. You will be a team player, have the courage to succeed and show commitment and enthusiasm to achieve results of a highest standard. It would be strong advantage if you have achieved or are studying towards a GAI qualification. Contact In return we offer a vast array of benefits, such as: 25 days annual leave, plus bank holidays A pension scheme, where you will be automatically enrolled into our salary sacrifice pension scheme. Contributions are 3% of gross pay. Employer’s contribution is currently 6%. Private healthcare scheme for you Life Insurance Access to an Employee Assistance Programme We also provide on the job training.
Please apply today, we look forward to hearing from you! Apply to this job
dormakaba Group Cambridge jobs

dormakaba Group

Cambridge jobs

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