Job location: Bathgate, Scotland (EH48 3BP)
At Cargill, we strive to be the best choice in animal nutrition solutions. Cargill’s aqua nutrition business is a world leader in aquaculture feed and nutrition, distributing under the EWOS brand. With a strong focus on research and innovation, we provide the scientifically validated feed products our customers need to support all stages of salmon production. To deliver on our promise of health seafood for future generations, we are committed to supporting the sustainable growth of the global aquaculture industry by enabling better seafood and helping farmers succeed.
The Technical Service Specialist is a key member of Cargill’s aqua nutrition team which is responsible for customer Salmonid technical support, advice and product enhancements. The role will be responsible for maximizing the value for our customer base through Cargill’s product solutions and services and will act as a ‘trusted advisor’ related to feed choice and technical queries from customers. The role will also focus on the medium to long term commercial vision and helping our customers reach and exceed their goals. The position will also identify business development opportunities, identify and propose technical solutions, mange projects and train customers.
Partner with internal sales team to coordinate strategy towards customers and recommend the best option for the customer given their strategy and type of aqua farming, in order to acquire new business
Lead technical involvement in customer contract negotiations to propose strategy and value proposition
Maintain strong relationships with key customers from a technical perspective and provide them guidance on legislation and regulation related to food, food safety and health claims that influence products, ingredients and labelling
Support new product development and product launches in the UK market
Responsible for coaching UK account managers in aspects of offered products and services ensuring they understand the products technically and product strategy
Provide insight on customer needs, industry trends and competitor analysis to account managers
Supporting customer technical requests
Follow up on product launches, understand customer feedback on products and identify/ implement product support offerings
Work with other functions internally to asse
ss opportunities for improvement and provide consultative advice around market trends and developments
A Bachelors degree in a relevant subject area (Nutrition, Animal Health, Aquaculture, Biology) or similar – a masters degree would be preferred but not essential
Demonstrated experience in aqua nutrition, e.g. Salmon production, Salmon nutrition, Salmon health or Aquaculture support services
Experience in commercial account management focused on the delivery of onsite technical support services and customer relationship management
Project and portfolio management skills to effectively manage different customers and priorities
Able to develop deep customer relationships with technical teams and customer senior leaders
Able to convey technical information to customers at all levels
Fluent English (verbal and written) with strong presentation skills
Due to the customer fac
ing nature of the position travel of between 25-50% will be required for the position
In return for your expertise and commitment, we will provide a fast paced stimulating environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest private companies in the world.
Cargill is committed to being an inclusive employer. Click here to find out more
Our usual recruitment process is as follows; candidates meeting the criteria will be invited to a telephone interview with a member of the Talent Acquisition team. If this is successful you will be invited to a further interview with the Hiring Manager and members of the hiring team. For some of our positions a final interview will also be needed.
Research and Development