Student Wellbeing Assistant

Job description          

This post plays a key role in delivering front line advice to students in the department of Student Wellbeing. You will work alongside another Student Wellbeing Assistant to ensure that a friendly, efficient and helpful frontline service is delivered, providing initial advice and guidance on a range of issues. You will also carry out administrative work, operating data bases and other systems, primarily (but not exclusively) for the Disability service.
Key duties and responsibilities Provide a high level of customer service and front line advice to anyone enquiring at the Student Wellbeing Centre reception (in person or on the phone), linked with main objective of delivering the charter to be welcoming, friendly and to treat everyone fairly and with respect. Book rooms and carry out other duties on reception as required.
Deliver timely responses to enquiries via SID and the Disability Service mailbox (as well as other Student Wellbeing mailboxes as required).
Carry out financial tasks on Oracle: raising requisitions for the payment of incoming invoices, and raising invoices to recharge relevant costs to funding authorities. Process internal recharges. Maintain electronic spreadsheets or paper records for audit purposes.
Contact new students who have disclosed a disability. Create and maintain student electronic files. Record statistical information for the Disability Service and maintain the database of students who have disclosed a disability each year.
Provide relevant information to students and arrange appointments with Disability Advisors as appropriate. Arrange dyslexia screening appointments as required.
Securely share relevant student information with School Disability Contacts as required.
Provide a wide range of administrative support in response to specialist staffing arrangements, disability funding legislation, procurement and audit systems.
Undertake other tasks and responsibilities as requested by the Disability Service Manager.
Provide support to the wider Wellbeing team as required and participate in team activities and projects.
Education, qualifications and experience
Attributes Essential
Education & Qualifications
Good educational standard with excellent spoken and written English
Experience in responding to customer enquiries and providing advice, information and guidance Experience in working in front line services, assessing the appropriate response and providing advice, information and guidance on a range of issues Experience in handling confidential/sensitive information Experience of using IT, including Microsoft Office, Access and Finance systems, e.g. Oracle Financials Experience in a carrying out a wide range of administrative tasks and implementing new processes Experience of working co-operatively and effectively within a team
Competencies, Skills & Knowledge
Excellent communication and interpersonal skills and a professional, customer-focused approach Skills in responding to distressed or challenging customers Understanding of the issues that affect students particularly those with a disability or mental health issue Ability to handle large volumes of data Excellent organisational, communication and networking skills Outstanding customer service skills, dealing with a broad range of students and staff
How To Apply Applications can be submitted up to midnight (UK time) on 20th September 2019. At Heriot-Watt University we understand that being diverse makes us better which is why we support a culture of respect and equal opportunity, and value diversity at the heart of what we do. We want to increase the diversity of our workplace to underpin a dynamic and creative environment. We welcome and will consider flexible working patterns e.g. part-time working and job share options. Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.
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