Edinburgh

Client Support Team Leader - West Lothian

Job description          

We are currently seeking applications for a Client Support Team Leader within Social Security Scotland based in West Lothian. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

This role sits within Social Security Scotland, an Executive Agency of the Scottish Government.

We believe that Social Security is a human right and we are working to make sure people get what they are entitled to whilst being treated with dignity, fairness and respect.

In addition to our headquarters and administrative base we will be delivering our services in local communities across Scotland. This role provides an exciting opportunity to lead and develop the face to face service that will support clients who need it, when they need it, through outreach, home, hospital or prison visits.

The opportunities in this role will vary from; leading and developing a team of mobile advisors, providing day to day operational support to delivering a positive client experience.

This position would be ideal for someone who can work independently, has excellent inter-personal skills, leads by example, is passionate about people and is focused on providing an excellent service to Scotland’s citizens.

Qualifications Required
For jobs in Band B & C you must hold a minimum of 3 Highers or equivalent or proven experience of managing a client facing team and delivering excellent customer service..

Other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact to discuss.

Please note: If you fail to demonstrate how you meet the minimum qualifications as stated above, your application will be automatically sifted out.

Essential Criteria
When applying for this job, using the STAR approach is recommended. You can find more information on STAR by reading the Additional Information page for this job on our recruitment website at: https://www.socialsecurity.gov.scot/work-with-us.

1. Demonstrate you consistently meet the needs of client’s by inspiring those around you to provide excellent service delivery.
2. Experience of managing, leading and developing colleagues to reach their full potential.
3. The ability to build, develop and maintain good working relationships with internal and external partners, to enhance client experience.
4. Strong organisational skills with the ability to work on your own initiative using robust information from a variety of sources, whilst initiating and leading change.

Further Information
For further information on this vacancy please download and review the “Person Specification and Further Information for Job Applicants” which you will find below. To apply, you must fully complete and submit an online application via this website before the closing date. To learn more about this opportunity, please contact Colette Bryson at the following email address: SocialSecurityLDrecruitment@gov.scot.
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