Glasgow

Inbound Advisor

Job description          

We are Kura
Start Date: Monday 2nd September 2019 Closing Date: Monday 20th August 2019 Operational Hours: Monday to Friday 8am until 8pm. Saturdays 8:30am until 4pm.
Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future. As a Customer Service Advisor, You are the first point of contact for our client’s Customers who no longer use the service. Your role involves resolving inbound queries finalising our customers energy accounts, producing their final bill and ensuring that you have provided the customer with a high standard of service on all aspects of the call. What we need from you. Are you able to provide our customers with support in order to finalise their energy account? Do you have the ability to talk and type and navigate between multiple systems? Can you recognise when a customer is unhappy and have the ability to turn the situation around? Do you have the drive and desire to meet and exceed monthly KPIs and targets? Are you a people’s person? Are you keen to develop and start your career journey within Kura? And above all, can you bring positive vibes to the business and deliver excellent customer service? What’s in it for you. Starting Salary : £17,160 Glasgow City Centre Location, great for transport Dress down work environment Comprehensive training to ensure you have the tools to do your job Subsidised car parking On site canteen Rewarded with tenure- Stay with us, get paid more! Progression opportunities Refer a friend scheme Kura Perks Looking to start your career with Kura? What are you waiting for……?
Submit your application and give the team a call on 0141 272 1112 as we would love to have a chat with you about your experience!
All employees will be subject to drug and alcohol testing.
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