Glasgow

Senior Leaders

Job description          

Are you passionate about delivering excellent customer service and want to use your talents to help make a difference to the lives of victims of violent crime? We are looking for energised and self-motivated individuals to fill 3 key roles: Area Manager, Presenting Officer Manager and Strategy and Performance Manager to help us deliver a sensitive, fair and efficient service. The Criminal Injuries Compensation Authority (CICA) is an executive agency of the Ministry of Justice. We receive over 30,000 applications a year for compensation from people who have lost loved ones or have been injured through violent crime. We know financial compensation can never fully redress what they have suffered. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives. The applicants you will help have suffered as a result of violence and you will need to be able to operate with sensitivity and compassion, whilst maintaining your own personal resilience. We employ around 300 people and are based in Glasgow city centre with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work. We expect all of our senior leaders to demonstrate a strong commitment to delivering Civil Service values and our CICA objectives. Roles at Band B (SEO) include line management responsibilities (of varying scale) and carry responsibility for taking ownership and addressing issues of concern such as performance, attendance management and misconduct in a proactive, sensitive and timely manner following MoJ HR policies and procedures. There are three distinct roles on offer. In your personal statement please indicate clearly which role you would prefer or consider yourself most suitable for. If you would like to apply for all 3 roles, please list them in order of your preference. Area Manager: You will report to the Director of Operations. You will have overall responsibility for casework and decision-making teams within your area of the Operations team. The focus is to ensure that work is carried out consistently and effectively to facilitate the achievement of team objectives. Main objectives of the role are: Delivery of a first-class service to applicants and the development and maintenance of effective working relationships with external stakeholders. Providing effective management of all staff within your operational area. Ensuring successful delivery of business objectives and KPIs. Contributing to the successful delivery of the CICA Business Plan. The key responsibilities of the role are as follows: Manage and provide leadership to your area to ensure delivery of a high quality service which keeps the customer at the heart of everything we do. Responsible for building and maintaining effective relationships with external stakeholders such as Her Majesty’s Court and Tribunal Services (HMCTS), Police, Victim Support Services, GPs etc. Monitor the management of people performance through regular communication within your management team and have an overarching responsibility for people development and well-being, ensuring your people are fully supported. Ensure that your area makes a valuable contribution to meeting CICA business objectives and KPIs through the monitoring and interrogation of Management Information. Collate statistical data of your team’s achievements against their performance targets and report on these as required. Demonstrate commitment to the Business Plan through driving continuous improvement. Responsible within your area for adherence to all MoJ Polices. Overall responsibility for complaints analysis and reporting to Director of Operations. Ensuring that complaints are handled in line with the Complaints Process and that good practice is identified and shared. Presenting Officer Manager: You will report to the Director of Legal and Policy. You will have overall responsibility for ensuring appropriate representation at appeal hearings. You will demonstrate strong leadership, engaging with your team of Presenting Officers to achieve performance measures. This role requires strong interpersonal skills to develop effective working relationships with a wide range of internal and external stakeholders. Main objectives of the role are: Ensuring that CICA receives appropriate representation (whether orally or in writing) at appeal hearings before the First-tier Tribunal in Scotland, England & Wales. Ensuring post-appeal actions are completed promptly and to an appropriate standard. Liaise effectively with HMCTS at an operational level in connection with the scheduling of appeal hearings and ancillary matters. Ensuring that the quality output from Presenting Officers is of the required standard to successfully deliver CICA’s business objectives and key performance indicators. The key responsibilities of the role are as follows: Provide leadership to CICA’s Presenting Officers to ensure delivery of a high-quality service which keeps the customer at the heart of everything CICA does. Effectively manage CICA’s Presenting Officers by applying quality checks to ensure a valuable contribution is made to meeting CICA’s business objectives and key performance indicators. Provide regular quality feedback to CICA’s Presenting Officers on their performance. Ensure adherence and compliance by CICA’s Presenting Officers with all MoJ related policies. Responsible within your area for adherence to all MoJ Polices. Collate monthly statistical data of the team’s achievements against their performance targets and report for EMB. Collate, prepare and present feedback on monthly outcomes highlighting statistics and any issues of concern or interest Ensure the Director of Legal & Policy Services is appraised of key issues concerning CICA’s Presenting Officers and CICA appeals more generally and provide further briefing as required. Analyse overall team performance with the Director of Legal & Policy Services in line with CICA’s targets. Responsibility for maintaining and developing the collaborative partnership between CICA’s Presenting Officers and the Operation Appeal Team. Drive forward CICA’s digital aspirations in collaboration with Business Transformation and HMCTS. Strategy and Performance Manager: You will report to the Director of Corporate Services. You will be responsible for planning and creating our business and strategic plans, collaborating with our Senior Management Team and Ministry of Justice colleagues. You will monitor ongoing delivery against our strategic objectives and provide assurance to our senior team. This role also includes leading on CICA Performance reviewing our management information processes and our achievements against performance targets. Main objectives of the role are: Collating information from a number of sources to scrutinise and analyse performance data, undertaking trend analysis and report on findings. Providing reports and recommendations to our Executive Management Board. Acting as our performance link across MoJ and with the Chief Financial Officer Group, compiling monthly reports and ensuring reporting timelines are met. Liaise and work closely with other agencies across the department on closer working initiatives looking at new ways of working and sharing best practice. The key responsibilities of the role are as follows: Lead on the annual business and strategic planning cycle activity facilitating workshops with senior stakeholders. Effectively monitor performance and achievement of our strategic objectives reporting to the Executive Management Board. Collaborate with key stakeholders across CICA and Ministry of Justice. Review our current performance reporting ensuring stakeholder needs and requirements are met. Undertake continuous improvement activity in relation to performance reporting, completing trend analysis, highlighting issues and making recommendations. Desirable Criteria for all posts: Strong written and verbal communication skills with the ability to communicate effectively in either individual or group situations. Ability to analyse management information. Ability to inspire and motivate others. Highly organised with the ability to prioritise effectively. Strong interpersonal skills with the ability to develop effective working relationships with a wide range of people both internally and externally. Highly focused on delivering results and objectives with a strong personal commitment to supporting the business in achieving its goals in a changing environment. Experience of managing large teams of staff required for Area Manager and Presenting Officer Manager posts. Other Duties in all posts The post holders are expected to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility. Behaviours We will assess you against these behaviours during the selection process: Communicating and Influencing Leadership Changing and Improving Managing a Quality Service Selection process details: This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience. As part of the application process you will be asked to complete a personal statement. Your personal statement should briefly outline your personal skills, qualities, experience and suitability for the role (Max 500 words). Please clearly indicate which role you would prefer or consider yourself most suitable for. If you would like to apply for all 3 roles, please list them in order of your preference. If selected for interview, you may be asked to deliver a short presentation. The interview will include a blend of behaviour and strength-based questions. If a large volume of applications are received, the sift will take place on your evidence from the lead behaviour of Communicating and Influencing. If you have any questions about this role, please email the Corporate Support Team at corporate.support@cica.gov.uk or call 0141 228 1448 If there is more than one successful candidate for each role, a reserve list will be created. This will be valid for 12 months and if further vacancies arise for this, or similar Band B roles, candidates may be appointed from the reserve list in order of merit. We offer flexible working 7am – 7pm, Monday to Friday, on full-time (37 hours per week) or part-time patterns. Additional Information Working Arrangements & Further Information Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. Flexible working hours The Ministry of Justice offers a flexible working system in many offices. Benefits The MoJ offers a range of benefits: Annual Leave Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Support A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share. Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services. For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers Paid paternity, adoption and maternity leave. Free annual sight tests for employees who use computer screens. Networks The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees. Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.
Interview dates Interviews expected to take place early to mid September 2019 Closing Date: 28/08/2019, 23:55 hours. Contact information If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference - 28615. To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert). If you do not meet the above requirements, you may still be considered if, for example: You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government You were studying abroad You were living overseas with parents In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account. Success Profiles Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance. if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk) in the first instance
Ministry of Justice Glasgow jobs

Ministry of Justice

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