Job Ref: AM2347
Branch: Doubletree by Hilton Strathclyde
Location: Doubletree by Hilton Strathclyde, Bellshill
Salary/Benefits: Competitive Salary
Contract type: Casual
Hours: Part Time
Hours per week: 20
Posted date: 10/09/2019
Closing date: 12/10/2019
Do you want to excite the world of Hospitality?nbsp;
We bring together a portfolio of Hotel assets and brands under a common philosophy centered around delivering exceptional customer experiences, nurturing talent and smart investment to drive superior performance and growth.
What will I be doing?
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessarynbsp;
What are we looking for?
Receptionists are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in a customer-focused industry
Completed high school certificate or equivalent
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in cash handling
What will it be like to work for Amaris Hospitality?
Amaris Hospitality operates branded hotels in key locations across the UK and Ireland.nbsp; We offer our employees excellent opportunities to grow and develop within our portfolio along with the following benefits:
Staff, Friends amp; Family discount within Amaris Portfolio of hotels and also within the International brand you would work within.
Food amp; Beverage discount.
Modern, stylish uniforms.
Meals on duty.
Social calendar of events.
Learning amp; Development for all levels.
Welcome to DoubleTree by Hilton Strathclyde. Ideally located in the heart of the central belt, our Strathclyde hotel is just 12 miles from Glasgow city center and is only a 30 minute train ride via ScotRail. Nearby attractions include Hampden Park, the Emirates Arena and Tollcross International Swimming Centre. Wersquo;re also just 20 minutes from the shops, museums and nightlife of Glasgow city centre.
Enjoy a freshly baked DoubleTree cookie upon arrival and settle into your comfortable guest room or suite. Each guest room features modern amenities including WiFi access and a large HDTV. Upgrade to a Deluxe Room to enjoy even more space and extra perks including fluffy bathrobes, slippers and a 1-hour extended check out.
At DoubleTree by Hilton Strathclyde, yoursquo;ll find some pleasant surprises to help you relax. Wersquo;re home to the largest Livingwell Health Club in Europe, featuring an extensive range of the latest fitness equipment, exercise classes and an indoor pool. Visit our spa for beauty and relaxation treatments or unwind in the sauna, steam room and whirlpool.
When yoursquo;re feeling hungry, The Space is the place to be. Meet with friends and clients to grab a bite to eat or a Starbucks coffee, or make it a working lunch with our complimentary WiFi, mobile charging stations, Bluetooth connectivity and TV stations. 24-hour room service is also available for the ultimate convenience.