Hampshire

Sales Administration Coordinator

Job description          

GDHV Job Description



Job Title: Sales Order Administrator

Business Unit: Business Support

Geographic Location: Hedge End

Job title of Line Manager: Business Support Manager



Main Purpose of Job

Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Due to continued growth we are currently looking to recruit a Sales Administrator. The role of a Sales Administrator is to provide outstanding customer service, ensuring our service levels are maintained to a high standard through processing orders liaising with customers and sales teams receiving and making calls to achieve our key performance indicators.


Accountabilities

1. To coordinate and communicate with other departments within GDC to ensure that customer requirements are met within timescales. 2. To process all orders from customers within agreed timescales providing outstanding customer service and achieving key performance indicators.

3. Provide efficient maintenance of allocated accounts and ensuring that service levels, claims and cash & debt targets are achieved.

4. Ensuring that CPU quotes and pricing support is processed within agreed timescales to meet the customer requirements and deadlines.

5. Deliver outstanding customer service by responding to customer enquiries in a professional and efficient manner by phone, email & or fax as appropriate.

6. To assist the Department in developing cross team co-operation & liaison with all departments particularly the front -line Sales staff.

7. To undertake any tasks that may be necessary as specified by the Sales Administration Supervisor & Senior Sales Administrators.

This list is not exhaustive, and we may ask the employee to undertake other duties over and above those listed in the job description.


Skills, Knowledge & Experience



ESSENTIAL SKILLS & EXPERIENCE Microsoft office Positive can-do attitude Curious and always looking for ways to improve Able to take ownership of tasks Customer focused and adaptable to change DESIRABLE SKILLS & EXPERIENCE: High organisational skills and the ability to manage account portfolio at the same time. Ability to prioritise own workload. Strong communication skills.
Glen Dimplex Heating & Ventilation Hampshire jobs

Glen Dimplex Heating & Ventilation

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