Leeds

Team Leader

Job description          

We are looking for a talented activity team leader to join our team. You will manage the day-to-day activities within the hostel function by co-ordinating colleagues, reporting any issues to the Function Manager and have accountability for ensuring all hostel standards are maintained. You will ensure the delivery of a positive experience to all YHA customers and assist with the overall successful operation of the hostel. Role Responsibilities Deliver high standards of customer service at all times Manage customer feedback ensuring that customer service levels are maintained and improved upon To lead on continually improving the ways of working and actively contribute own ideas to overall improvements within the hostel Manage colleagues and build positive working relationships Ensure compliance with Health & Safety regulations To be a direct link between the Hostel manager and the Hostel Team Proactively review and respond to customer feedback Be familiar with all attractions and activities that we provide and the procedures required to sell or offer them Developing the team's in house approach to engaging our customers Liaising with our external Attraction Partners Liaising with Managers to delegate tasks within the Hostel Team In order to be a great Activity Team Leader we are looking for people who can: Previous experience of working within the hospitality or customer focused industry Knowledge and understanding of YHA and its customer base Understanding of management software systems and/or proficient in basic computer skills Good numeracy and literacy skills Able to demonstrate a good level of verbal and written communication skills Previous experience of supervising a small team and/or coordinating activities within a similar environment Good knowledge of Whitby and local area Proven ability of working well within a team Experience of managing and liaising with external partners and key stakeholders An ambassador of the YHA at all times Proven ability to prioritise and manage time effectively You'll work hard for us and here's what we'll offer in return: Health & Well-being; BUPA health cash plan, discounted gym membership, cashback and discounts at hundreds of high street/online shops.... Work & Development; Flexible working opportunities, support with continual learning and development, a generous annual leave allocation... Unique to YHA; The chance to work in amazing locations, 10 free Hostel stays per year (for you and up to three guests), 5 days volunteering per year, FREE YHA Membership and more! Please Note: If sufficient applications have been received then the advert may close early. Additional Information: Team leader required to support Activities Manager. Must be capable of leading large group activities both on and off site, have good organisational and communication skills and capable of developing and leading a team. Role will include some non-activity based duties. Job start date: 2019/09/02 Job end date: No. of Vacancies: 1 Working hours: varied dependant on needs of the business 25-42.5hrs per week - 42.5 hours Accommodation is not provided as part of the contract
Youth Hostel Association Leeds jobs

Youth Hostel Association

Leeds jobs

Leeds jobs

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Youth Hostel Association Leeds jobs

Youth Hostel Association (Leeds jobs)

 Jobs in organization(state)
Team Leader
2019-08-13

We are looking for a talented activity team leader to join our team. You will manage the day-to-day activities within the hostel function by co-ordinating colleagues, reporting any issues to the F...

Life at YHA is fun, fast paced and exciting.... It's also hard work, but we get great satisfaction from delivering an amazing experience to all our guests! A fantastic opportunity has arisen for a...

Life at YHA is fun, fast paced and exciting.... It's also hard work, but we get great satisfaction from delivering an amazing experience to all our guests! A fantastic opportunity has arisen for a...

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