Leeds

Level 3 Apprentice - Customer Service

Job description          

Brief overview of the role To carry out general administration tasks to support the People and Culture Department. To provide excellent customer service to all staff and visitors to the Trust. Be willing to learn new systems and support with current administration systems. Be willing to work towards a L3 Customer Service qualification (Essential). Apprenticeship will last for a minimum of 12 months. The role will be based in Mirfield, however there may be the opportunity to visit our off-site community homes in West Yorkshire. Apprenticeship summary Working week 8:30am – 4:30pm and Mon – Fri Total hours per week: 37 Weekly wage - £220.15 (£5.95 per hour) Apprenticeship level - Advanced Level Apprenticeship (Level 3 in Customer Service) Vacancy description Be the first contact point for the team for enquiries via email to the shared mailbox, telephone and/or face to face, using good interpersonal and customer service skills. To support the recruitment process through administration of the online recruitment system, ensuring smooth and timely responses during recruitment campaigns. To ensure that the Trust complies with safer recruitment practices by carrying out reference, DBS and right to work checks. Be willing to gain knowledge of current legislation, to ensure the Trust remains compliant within all areas. To support with interviews, and the booking of meeting rooms for interviews and training courses. Liaise with Managers to ensure start dates are organised and communicated in a timely manner. To work closely with the People Attraction team to facilitate smooth running of the recruitment process, and recruitment administration systems. To support the Head of Communication to collate, administer and prepare information for our internal and external communication. To work closely with the Training and Development Co-ordinator to facilitate the smooth running of the induction process and training record systems. To assist the Attraction and Retention Co-ordinator to collate data that monitors the effectiveness of the recruitment activity and to gather candidate feedback regarding their experience. To support the People Relations Administrator and People Relations Adviser, as required, with administrative duties which may include filing, scanning documents for electronic personnel files, employment contracts and updating internal systems and spreadsheets. Desired skills & qualities Positive attitude and a willingness to learn and develop within Hollybank. Ability to work well within a team and provide guidance to other staff in the Trust. A willingness to be flexible and adapt to different tasks as required, with a ‘can do’ attitude. Good telephone manner, IT literate and confident in using Microsoft software. Customer focused approach, and keen to provide a good quality experience to staff and visitors. To ensure confidentiality of the Trust’s activities is maintained in order to protect the integrity of the organisation and its people. To actively promote the Trust’s Equal Opportunities, Health and Safety, Disability Awareness and Data Protection policies and all other existing policies. To ensure that the Trust operates effectively, fairly, and in line with legislative requirements at all times. Good timekeeping and organisational skills. Desired qualifications GCSE (or equivalent) English and Maths grades A*-C is desirable but not essential. IT literate. Future prospects Potential for future employment within the Trust, including additional training support. Things to consider A DBS check will be done upon offer of a role. This Job Description will be reviewed annually and may be subject to amendment or notification at any time after consultation with the post holder. It is not a comprehensive statement of procedures and tasks but sets out the main expectations of the Trust in relation to the post holder’s professional responsibilities and duties. Elements of this Job Description, and changes to it, may be agreed at the request of the trustees or the incumbent of the post.

Interviews will take place on the 30th September & 1st October.

If you would like an informal discussion about this role please contact Sophie Garside (People Development Coordinator) on s.garside@hollybanktrust.com or 01924 490833.
Hollybank Trust - Mirfield Leeds jobs

Hollybank Trust - Mirfield

Leeds jobs

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Hollybank Trust - Mirfield Leeds jobs

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