Front Line Service Desk

Job description          

An excellent opportunity based in York has arose for you to join our Frontline Service Desk team. Duties & Responsibilities As frontline staff, you will work within our busy call centre offering solutions to various technical queries and understanding our customers’ needs . This will involve working closely with the direction from the Frontline Service Desk leader. You will work on rotational shift patterns between the hours of 7am-8pm Monday to Friday (weekends Optional). You will play a pivotal role educating our customers while monitoring calls and complaints. You will be in high demand potentially covering the walk-up support function and supporting the wider team on various projects. Skills and Experience: Previous customer service experience Good level of IT skills Positive attitude and strong desire to meet customers’ needs Excellent communication skills, both written & verbal Strong interpersonal skills/team player Strong problem-solving skills Flexible attitude towards change Exceptional attention to detail Prepared to take on challenges What will you get for this role? Salary £17,000 to £22,000 depending on skills, experience and qualifications Generous defined contribution pension scheme Annual performance related bonus and pay review Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family Excellent range of flexible benefits to include a matching share save scheme Earning Potential: Typically, our Service Desk Clerks will progress from the starting salary of £17,000 to £18,500 on reaching the standard required after training is completed. Your development will continue in the role over time. On average we see people reach an advanced level after 18 months, where salary would rise again to £20,500. You can then continue to excel in the role and become one of our experts in department earning £22,000. Beyond this, there are numerous opportunities within our business for people with the right skills, behaviours and attitude to be able to continue progression of their career aspirations. We care about the well-being of our employees How you feel at home, work and all aspects of your life are important to us. Our programme – ‘Be Healthy’, ‘Be Mindful’, ‘Be Secure’ and ‘Be Awesome’ supports your physical, mental, financial and social well-being. Here are just a few highlights: You’ll be able to download Aviva Digital GP - a 24/7 personal GP service that enables you to get a video consultation with a GP and pharmacy service at the touch of a button We offer all UK employees subscriptions to Headspace for FREE We have subsidised 70% off the normal gym membership prices, meaning for a reduced monthly fee you will have access to a wide range of fitness venues Additional Information: One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies. Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. As a disability confident employer, we guarantee to interview anyone with a disability, (As defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By ‘minimum criteria’ we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website and then email the contact listed in the advert to notify us that you meet the conditions for the guaranteed interview scheme. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Martine Harris in the Resourcing team on 0121 234 7652 or email martine.harris@aviva.com
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