Leeds

Parts Sales Advisor

Job description          

Introduction MAIN PURPOSE OF THE ROLE:
To generate extra parts sales for the Parts Department.
Responsibilities DIRECT RESPONSIBILITIES:
Dealing with customer enquiries quickly and efficiently Communicating effectively with internal and external stakeholders Build good relationships with Customers and Suppliers Provide specialist parts advice to Customers Parts invoicing Partake in all tele sales activity – Inbound & outbound Conversion of enquiries to sales Maximising opportunities using ‘related’ selling To cover all Parts Dept functions as and when operationally required Where stock is not available, liaising with relevant staff on the need to find alternative suppliers
KEY SUCCESS MEASURES: Parts sales generated New customers gained Invoice conversion to calls ratio Communication with all stakeholders Demonstrate a Customer first attitude Parts GP% Stock/VOR ratio (minimum 75/25) Qualifications KNOWLEDGE AND EXPERIENCE REQUIRED: Previous experience of a similar role within Transport/automotive Dealership environment Parts Identification & Parts Stock Management. Well organised and a good communicator. Competence in DMS system use and invoicing. Experience of a Customer focused environment Ability to work under pressure Able to communicate well at all levels Ability to deliver the best ‘Customer buying experience’.

SKILLS AND ATTRIBUTES:

Strong communication & inter-personal skills Meticulous Solid I.T / P.C ability Professional and polite Well-ordered and organized Dealing with multiple cases simultaneously
Job Summary Position: Parts Sales Advisor Company: Arriva Location: Cleckheaton, West Yorkshire, United Kingdom Job Group: Customer Service Type of Contract: Full Time Ref #: R-010374
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