Liverpool

Helpdesk Assistant Level 1

Job description          

Come and work for a multi-million pound eCommerce company, a leading online retailer specialising in model railways. If you want a place with a multitude of personal development opportunities, then Hattons is the place for you! Overall Purpose of the Job Representing a niche retail operation, as a Customer Service Advisor you will be responsible for all of our inbound communications; on the phone, emails, live chat and through the post. You will have a direct impact on how our customers experience our first-class service. Responsibilities: As a Customer Service Advisor, you will be responsible for the following: Taking phone calls, answering emails and Live Chat communications, processing orders and advising customers with their enquiries. Working in our store to process orders and advise customers with their enquiries. Demonstrating good time management as you will be accountable for working between all of our means of communication. Excellent interpersonal and communication skills, liaising with customers as well as other internal operational departments. The Customer Experience team includes both the Helpdesk and Store so working between the two, where required, will be expected. Previous Knowledge, Skills and Experience: Essential Attributes Previous experience in a customer-based role, whether that is on the phones or face-to-face. Flexibility in your approach to work as you will be required to move between different tasks as well as working one day of a weekend. A high level of motivation and energy, someone who is willing to go the extra mile for the customer. Resilience and determination to complete a job to the best of your abilities, for the needs of the customer and the business. Desirable Attributes Model railway knowledge is advantageous but so is the right attitude. Previous experience in a similar Helpdesk environment; phones, emails and live chat. Benefits Package: Free tea, coffee, cereal and fruit. Healthcare package through Medicash. Discounts on glasses, routine dental treatment, physiotherapy, prescriptions and flu jabs and Employee Assistance Programme, as just a few examples! Pension Scheme where the company pays 3%. Free days out such as Chester Zoo, Blackpool Pleasure Beach! 28 days holiday, including Bank Holidays. Working Hours and Pay This position is a full-time position, working 37.5 hours per week. The Helpdesk operates on a 7-day rota with opening hours as follows: Monday to Saturday, 7:30 am - 6 pm Sunday, 9 am - 5 pm Pay for the position is based on the level system. Entry level starts at £9.05 and can rise to £10.50. Application Process: Stage 1: Send us your CV and Cover Letter Stage 2: Completion of an online Personal Profile Assessment (10 mins) Stage 3: Telephone Interview Stage 4: Invitation to a face-to-face interview with our Customer Experience Manager. At the interview you will be asked to complete two further assessments; General Intelligence and a Grammar test. Stage 5: Job Offer!
Hattons Model Railways Liverpool jobs

Hattons Model Railways

Liverpool jobs

Liverpool jobs

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Hattons Model Railways Liverpool jobs

Hattons Model Railways (Liverpool jobs)

 Jobs in organization(state)

Come and work for a multi-million pound eCommerce company, a leading online retailer specialising in model railways. If you want a place with a multitude of personal development opportunities, then...

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