We're the only UK outdoor retailer to offer good, better and best choices from a £10 walking shoe to a £900 air tent. It's what our customers expect from an Aladdin's cave of outdoor gear and it's part of what makes us special. From experienced mountaineers to dog walkers and their dogs, everybody's welcome. We care more about those people than ticking boxes and we know it's what keeps them coming back.
To provide an excellent customer experience by offering expert advice and knowledge to help customers make the best choices that fulfil their needs. Take pride in and maintain excellent store standards and demonstrate GO’s mission and values.
Create an environment where customers are made to feel welcome and are given an excellent shopping experience by providing brilliant product knowledge and advice to fulfil all customer needsTaking pride in the store’s appearance and ensuring store standards are maintained at all timesMaintain and replenish stock levels to maximise stock availability for customersCreate inspiring displays that showcases our products and potential outdoors experiences Duties and Responsibilities:Exceed customer expectations by using GO’s customer service model ABC at all timesMake customers feel welcome by acknowledging them when they enter the storeObserve customer buying signals offer assistance at the right time to ensure you are offer help when it matters mostAsk customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customers needs are metShow a genuine interest in the customers needs to identify and recommend the right products to fulfil the customer’s needsCreate excitement around the products and the possibilities they offer to help the customer visualise the potential opportunitiesOffer alternative solutions to customers when a product they wanted are unavailable so the customers needs are still fulfilHelp customers to make the decision to buy the products that are right for their needsResolve any concerns a customer may have to remove any doubts about the products they are buyingServe customers promptly and give them a fond farewellReplenish and maintain stock levels to ensure a high availabilityTake personal ownership development by keeping up to date with product knowledgeSupport all departments to maintain a high level of customer serviceTake pride in maintaining store and department standards inside and out by create inspiring displays to showcase our productsPresent yourself in an approachable, friendly professional manner that makes customer feel at ease
Skills, Knowledge & Experience
We are the largest outdoors retailer in the UK, we are incredibly thrifty and offer excellent value to our customers. We look for Store Colleagues who are passionate about delivering excellent customer service, thrive working in a team environment and have the ability to approach and advise customers accordingly based on their needs.
Clear, confident communicator with excellent verbal, listening and written communication skillsExcellent team workerTime ManagementAttentive and keen eye for detailExcellent problem solverBasic IT skills would be preferredAbility to read customer cuesGCSE in Maths and English is preferableKnowledge & ExperienceRelevant experience of retail or similar service focused roleAbility to demonstrate you have worked in a team effectivelyExperience of working in a high performing teamKnowledge of outdoor products is an advantage but not essentialExperience of effectively prioritising workload to achieve goals and objectivesA passion for customer and a proven record of delivering excellence in this areaA passion for customer and a proven record of delivering excellence in this areaAbility to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience.Ability to demonstrate that you have a hands on approachYou are able to show you are capable of approaching customers confidently and provide recommendations
Be accountable, responsible and committed to the roleA positive role model who champions GO’s valuesAdaptable individual who can think outside the boxShow resiliency and have the tenacity to bounce backShow a willingness to learn and go the extra mileBe patience at all times and offer sound recommendationsExcellent Team WorkerBe timely and punctual with all deadlinesDeal with multiple issues whilst working under pressureShow a hands on approach to work