London

Roving Receptionist

Job description          

About The Facility
At Roodlane Medical, we are specialists in corporate healthcare. We offer executive healthcare, occupational health case management, nurse case management, executive health screening and more. We have extensive experience of creating and delivering corporate wellness strategies, from health education and promotion to comprehensive health screening programmes. We offer a private GP services to companies as a part of a suite of wellness services to help keep staff healthy and productive at work. As part of our services, we also offer physiotherapy, along with chiropractic and osteopathic assessments and treatments.
Job Description
As the welcoming face of our medical centre, you will provide a friendly, warm and efficient reception service whilst consistently delivering high quality customer care standards to both internal and external clients and contributing to an overall exceptional client experience. You will be based across multiple Roodlane sites, depending on business needs. Shift Patterns: 40 hours/ week, Monday – Friday (covering shifts between 07:45 and 20:15). Weekend and bank holiday working may be required, depending on business needs. Salary: £19,500-£22,425 (dependent on candidate experience)
Duties & Responsibilities
Welcome all patients, visitors and staff to the Front of House area, providing information and dealing with enquiries in a friendly and professional manner at all times Answer the telephone promptly Security to building – issue visitor passes, screening and checking deliveries, check identities of those requesting access to the building regardless of purpose. In case of evacuation, collect the Visitor Book and Security Log as proof of occupancy and hand to the Duty Fire Warden Accurate registration and update of patient details on the relevant practice management systems Advising doctors when the patient is ready to be seen (by use of buzzing system) Booking appointments correctly and accurately for all type of appointments requested face to face or for follow up appointments Providing support to the bookings team by taking calls and booking GP appointments by phone when requested Processing all payments, issue of invoice as necessary and update of cashbook spreadsheets and being accountable for any transaction processed Ensure all DNAs are recorded accurately on relevant systems in a timely fashion Any other ad hoc duties as required
Skills & Experience
Good general level of education Computer literate Previous reception experience is essential, ideally within healthcare Proven ability to work flexibly and accurately with changing priorities and deliver a confidential and high quality customer-focused service
About The Individual
At HCA UK we recognise and value everyone as unique and individual; treat people with kindness and compassion; act with absolute honesty, integrity, and fairness and trust and treat one another as valued members of the HCA UK family. As someone looking to join our family, you will demonstrate these key values. You will also actively participate as a member of a team to move the team towards completion of tasks, goals, and objectives; demonstrate leadership and influence others to be the best they can be and inspire our colleagues and patients; and deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results. If you wish to find out more about this opportunity, please apply for this role and a member of the team will be in contact shortly.

Job Reference: HCA15216
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