London

Payments Investigator

Job description          

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.

Market Job Description
This role is an individual contributor within a team of 5 people. They are responsible for setting up and resolving investigation cases relating to payments processed on behalf of the bank’s Financial Institutions Group (FIG) clients.

(Note: In addition to these functions employees are required to carry out such other duties as may reasonably be required)

Responsibilities:
The primary areas of responsibility for the role are as follows: Set up new cases and investigate open ones relating to payments processed by FIG clients Co-ordinate processing activity with offshore support team Liaise with clients and Wells Fargo representative offices located in local markets to resolve cases. This will typically be done via Swift and email Log fraud cases for review by the Financial Crimes Risk Management team Manage cases in accordance with local legal and regulatory requirements e.g. where they relate to fraud, sanctioned entities and wire transfer regulation Track and comment upon reconciliation breaks through to resolution. Be prepared to discuss these in risk meetings with management and document aged items at month end Perform root cause analysis on investigation cases in order to feedback to FIG and clients directly on format and content changes to reduce payment exceptions Pass charges relating to investigation cases Create manual payments relating to investigation cases Join calls/meetings on new projects. Act with initiative to represent the team and complete assigned action items Create and monitor MIS Reports to summarise the desk’s monthly activity Monitor the group email box Any adhoc duties
Market Skills and Certifications
Previous banking experience required Previous experience working with investigations and resolution of queries Excellent communication skills Ability to work within strict deadlines Excellent accuracy and attention to detail An ability to work under pressure and handle multiple priorities. Strong customer service skills International payment processing experience Extensive knowledge of SWIFT types Fast learner, strong communication skills and attention to detail. Self-motivated with the ability to work independently within a team structure Strong IT skills especially Excel, Word, PowerPoint etc Organised with excellent time management skills Completed A levels preferred The systems currently used for this role are:
IBIS – general ledger Aqua/Galaxy – Swift messages input Microsoft, Excel, Word, Outlook & Access Internal web based systems Midas Plus Plus/Flex Intellimatch Intellitracs SIDE (Swift viewer) PEGA (to be implemented) We Value Diversity At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. Region EMEA
Market Skills and Certifications Previous banking experience required Previous experience working with investigations and resolution of queries Excellent communication skills Ability to work within strict deadlines Excellent accuracy and attention to detail An ability to work under pressure and handle multiple priorities. Strong customer service skills International payment processing experience Extensive knowledge of SWIFT types Fast learner, strong communication skills and attention to detail. Self-motivated with the ability to work independently within a team structure Strong IT skills especially Excel, Word, PowerPoint etc Organised with excellent time management skills Completed A levels preferred The systems currently used for this role are:
IBIS – general ledger Aqua/Galaxy – Swift messages input Microsoft, Excel, Word, Outlook & Access Internal web based systems Midas Plus Plus/Flex Intellimatch Intellitracs SIDE (Swift viewer) PEGA (to be implemented) We Value Diversity At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. Region EMEA
Wells Fargo London jobs

Wells Fargo

London jobs

London jobs

 London jobs  London jobs
Strategy Associate
2019-08-19

The Firm

Founded by Victor Mishcon in a one-room office in Brixton in 1937 we now have offices in London and New York, employ more than 900 people, with over 500 lawyers offering a wide ra...

We offer support, coaching and training to help you reach your potential, flexible hours and competitive rates of pay. If the above ticks your boxes then check out the detail below and send us a c...

Supervisor
2019-08-19

About our company
In 2019 Savers were awarded 4th place in the Sunday Times best big companies to work for. We were the highest placed retailer in the list. This recognises the levels of engage...

PURPOSE OF THE JOB To drive a Mobile Maintenance Train (MMT) on behalf of Colas Rail Ltd as part of the MMT contract
in accordance with the competency based standards for driving rail vehicle...

Alpha Development is an international training firm specialising in development for financial services organisations. Our clients include the world’s leading investment banks, insurance companies a...

Wells Fargo London jobs

Wells Fargo (London jobs)

 Jobs in organization(state)

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, W...

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, W...

Graphic Designer
2019-08-16

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, W...

Tech Underwriter
2019-08-16

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, W...

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, W...