London

Senior IT service Desk - Contract

Job description          

IT support - 2nd line and some 3rd line - ITIL -Law firm - 4 month contract - 300-325 per day

Law firm have immediate contract requirements for senior IT service desk applicants experienced within a law firm .

Role overview
This position provides day-to-day Service Desk support (1st, 2nd and sometimes 3rd line duties – depending on level of experience) to the business worldwide. The role is responsible for supporting the provision and continual improvement of IT support services from the IT Service Desk to all the firm's offices. Working within the IT Service Desk team and with the other IT teams to support the delivery of a good quality IT Service Desk service to defined performance metrics.
Key activities/responsibilities
To work within the IT Service Desk team to support the delivery of the IT service delivery strategy. To support and contribute to the organisation’s corporate goals and business objectives. To contribute to the development of the IT Service Desk team so that they are valued by the firm and able to meet the firm’s expectations. To support the IT departmental and Service Desk policies for the organisation. This includes all service delivery matters, technological matters, hardware and software procurement, IT services sourcing, staff development and rewards. To work in a collaborative way with all IT teams to support the implementation of the IT vision and strategy. To keep up-to-date on service delivery trends, developments and the associated opportunities and contribute to the development of plans to exploit those trends to improve the IT service delivery to the firm.
To be responsible for assuring customers are provided with efficient and timely first and second level support on a 24x7 basis; including emergency out-of-hours cover.
Conex Europe Ltd is acting as an Employment Agency in relation to this vacancy
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IT support - 2nd line and some 3rd line - ITIL -Law firm - 4 month contract - 300-325 per day

Law firm have immediate contract requirements for senior IT service desk applicants experience...