Role: Roaming Centre Administrator
Location: London (multiple sites)
Hours: 40 hours between 08:30am – 17:30pm, Monday to Friday
Reporting to: Centre Manager
Who are we?
Citibase operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, ‘Freedom at Work’, and support to create, grow and enjoy running their businesses in our centres.
We’ve been going from strength to strength for 25 years to cement our position as ‘The Property Manager for the New Economy’. We’re currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. Citibase is creating a positive alternative in the business centre market.
What are our values?
Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.
The purpose of Citibase is to make a sustainable profit from unleashing the potential of buildings and people.
Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are.
What will you do?
Citibase has an opportunity for an exceptional individual to take on the rewarding role of Centre Administrator.
To succeed in this varied and interesting role, you must be passionate about customers and be able to create an engaging Customer Experience that is personal, memorable and unique.
Make the grade and you could soon be part of a successful centre team – and a business that’s going places.
We want someone exceptional who is…
Meets and greets visitors and customers as the first point of contact at the centre
Ensures the reception area is presented to a high standard at all times
Consistently delivers outstanding customer service in centre
Promotes and upsells the full range of Citibase services to customers
Manages incoming calls and emails professionally and promptly
Supports Centre Manager to deliver centre events plan
Delivers customer moves smoothly in line with customer requirements
Ensures all customer complaints are escalated if not resolved at first touch
Manages enquiries and call backs via telephone, email and in personHandles incoming and outgoing post for the centreCo-ordinates meeting room bookingsTrouble shoots including telephone and internet connectionsEnsures messages are delivered to customers timely and professionallyRaises health and safety queries in line with policyCollates and generates services to be charged via E-Billing systemRegularly updates customer information for the centreAssists with other tasks as requested
FUN – you can do all of the above with a smile on your face and maintain a positive attitude to ensure the centre you are proud of provides a great customer experience every day.
1 year’s customer service experience in a customer focused environment (Desirable)
Experience working in Hospitality, Retail, leisure or airline (or) similar
Ideally graduate calibre
Minimum Grade C in English and Maths or equivalent
Confident user of Microsoft office 365 (Work, Excel and Outlook)
Key skills/behaviours required for this role:
Professional mannerExcellent telephone mannerBuilding customer relationshipsEffective communicatorGreat attention to detailOrganisational skillsWillingness to learnResilientWelcoming, friendly and confident
What will we offer you?
£20,000 per annum
33 days Annual Leave (including Bank Holidays)
Discounted Private Medical Insurance Cover
Income Protection Insurance
NEST Pension Scheme
Employee Assistance Programme
Annual Flu Jabs
Training Support Package
Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
Annual Professional Membership Subscription
This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications.