London

Head of Operations

Job description          

What's the role all about?
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Cleo's an AI assistant that helps over 1,500,000 people in the UK, US and Canada feel better about their money. She is a fun and engaging personality that talks to you like a real person to help; track spending, set budgeting goals, auto saving money, helping avoid overdraft charges and a whole lot more. We are a fast-growing start-up, backed by the founders of Skype, Transferwise and Zoopla

Watch this to dive a little deeper ( https://www.youtube.com/watch?v=axbJUzqySUw&t=3s )

In the past year we've scaled the team from 6 to 40, launched in North America, closed a $10m Series A led by Balderton Capital, and scaled to over 1,500,000 users. We're building a world-leading team as we grow, driving us toward 10 million users over the coming 12-18 months

This is an exciting opportunity to have a critical impact on how we develop our product and team. You'll take the lead in the international scaling of Cleo AI's operations

What you'll be doing:
Scaling customer success both in the UK and internationally Building and coaching the team Putting in place the right tools and processes to scale, working closely with the dev team Ensuring our product feedback loops and connection to how we improve the product remain Building in automation and improved AI capabilities to Cleo as we detect issues that customers repeatedly contact us on Launching Cleo's operations internationally As we expand to our first international office in the US, you will be responsible for setting up these international operations, specifically how we operate, how we scale the operations team, and how we coordinate these operations across our offices. Managing suppliers and partners internationally Manage relationships with our key fintech suppliers; renegotiate contracts, build deeper partnerships Work with the commercial and product functions as we develop new features to onboard and grow new partnerships across the fintech space Set up ongoing communication and issue resolution to ensure the best experience for our customers as we work with partners Managing international regulation Deep understanding of the regulatory environment in the UK, US and our growing international markets Set up our systems, processes and policies in a way that lets us scale while treating our customers in the best way Systematic regulatory reporting, and directly interacting with regulators Devising new policies and terms as we launch new products and features in the financial services space What do we look for?

Ideally you:
Have experience in scaling operations in a fast growing startup Have managed, hired and developed a stellar team, and have examples to share from this experience Are data-driven, with experience in Excel (SQL, or ability to learn it quickly, a nice to have!) Can take vaguely defined problems, define and solve them fast, and execute on your solutions at pace Are a consummate prioritiser Have excellent written communication skills Are organised, and have great attention to detail How long will all this take?

We aim to move as fast as possible, usually 2 weeks is enough time for us all to get to know each other

Quick phone call with a member of our team to find out more about your experience and why you want to work at Cleo Short take home challenge Onsite interview Discuss your take home test Do a pair programming session with our engineering team Meet the leadership team What do you get for all your hard work?

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Cleo is an excellent place to work:
An above market compensation package (Base + Equity). We're prepared to pay for the very best Work at one of the fastest growing tech startups anywhere in the world. We recently closed a really successful Series A with Balderton who join a formidable investor base including the people behind Skype, Transferwise, Zoopla, Lovefilm, Climate corporation, SongKick and others The team is exceptional. You'll get to work with brilliantly forward-thinking and dedicated individuals every day Our mission is standout. We want to radically improve everyone's relationship with money. We're not maximising the time consumers spend in a feed, getting fast food delivered, or building an incrementally better bank. We're changing an industry in a visceral way, which you get to see every day in our customer feedback We're an equal opportunity employer and put a lot of focus on ensuring there is an open environment for everyone
Cleo AI London jobs

Cleo AI

London jobs

London jobs

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Cleo AI London jobs

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Head of Operations
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