London

Admin - IMMEDIATE START

Job description          

Permanent,
£18000.00 to £20000.00 per year The role: XLN are pleased to support an Operations Administrator support. We are looking for a driven individual who is able to communicate with confidence with our customers. The role requires working in a team to resolve issues our customers may have. What’s on offer?
XLN are providing a great opportunity to develop within this position, working with an experienced team will help the individual gain further knowledge and provide a better support for our customers. Benefits: Health plan, child care vouchers, free fruit Mondays, free breakfast on Fridays, additional incentives and social days out. The job: Experience of merchant services, card payments and ecommerce preferred Check queries and orders that you have been given specific responsibility for Feedback to customers where orders require additional information Liaise with suppliers for order follow-ups Liaise with customers to ensure they are kept up to date on order progress Escalate issues with suppliers where orders do not progress correctly Escalate issues to your line manager if issue is not progressing in timely manner Deal with any service issues that customers may call regarding Feed back to managers and sales teams where orders have not been processed correctly Document any system defects that have not already been reported Dealing with customer queries via phone and email Communicating with internal and external suppliers to resolve provisioning queries Manage the renewals supply and logistics process, and associated reporting Provide support to the CPS Operations Manager by taking ownership of shared mailboxes Producing daily/weekly/monthly reports for the CPS Operations Manager Experience/ qualifications and skills required:
Ability to multi-task Excellent written and verbal skills Pro-active attitude when things go wrong Ability to work under time and completion deadlines Take responsibility for own actions and development Receive feedback in a positive manner, actively build positive relationships Willingness to take on additional tasks as and when required Understanding that reward linked to performance Demonstrate positive attitude at all times Good Analytical Skills Highly Numerate Ability to work without management Experience in Telecoms and Call Centre Environment The Company: XLN Business Services is an award winning company and the UK’s fastest growing independent telecom service provider focusing on the micro-SME sector. We supply business phone lines, mobile, business broadband, card processing terminals & energy to more than 130,000 customers.
XLN Business Services London jobs

XLN Business Services

London jobs

London jobs

 London jobs  London jobs

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XLN Business Services London jobs

XLN Business Services (London jobs)

 Jobs in organization(state)

Permanent,
£18000.00 to £20000.00 per year The role: XLN are pleased to support an Operations Administrator support. We are looking for a driven individual who is able to communicate with confi...

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