London

Head of Client Onboarding

Job description          

The role The Central (Client) Onboarding Team (COT) plays a pivotal role at BNP Paribas Real Estate and Strutt and Parker. The evolving Anti Money Laundering Regulations and BNP Paribas Group policies and procedures have significantly increased the expectations from this central team.

The purpose of this new role is to manage the client onboarding experience end to end. Key to this is to provide a high level of service to the business to ensure clients are onboarded in a consistent and effective manner adhering to our regulatory obligations. This will involve engaging with and, from time to time, challenging senior stakeholders across the business and the COT/Compliance teams.
I In addition to this the continuous reviewing and streamlining of onboarding processes, thereby optimising the quality and speed of service provided to the business. The role is practical in nature with a strong focus on change management, processes, training and operational management. The candidate will need to be both highly numerical and an experienced manager able to work closely with senior management.
The role will consist of reviewing, improving and monitoring the end-to-end onboarding process for clients in all business lines (Commercial, Residential, Rural and Investment Management).
The Head of Client Onboarding will be responsible for the Client Onboarding Manager who is in charge of a team of up to 20 analysts. The role will involve: Working with the Client On Boarding Manager to ensure the optimum structure and resourcing for the team Working closely with the Compliance team to ensure an efficient client onboarding end to end process Being a key counterpart for the Compliance Financial Security Team and the Compliance team in general Being a strong business partner for the business (including Local COT analysts) Analysing current processes and policies, making recommendations to improve efficiency, increase productivity and reduce processing times. Driving projects to improve the effectiveness and efficiency of the teams. Designing and implementing new processes. Setting up KPIs to evaluate and follow performance on a continuous basis. Creating Management Information reporting Supporting the teams and the business in terms of implementing the agreed improvements/ recommendations. Helping the team to understand and process complex company structures. Reporting to the Executive Committee on productivity and improvement plans on a regular basis. Planning and coordinating training, in collaboration with the Compliance and HR teams. Roles and responsibilities
Main accountabilities Be the main point of contact for the business and Compliance regarding on-boarding and escalated queries. Have a good understanding of team workload and priorities, ensuring that these priorities are met. Creation of best practices across and within all business lines. Proactively engaging with key stakeholders to advise on and control and risk pertaining to KYC and customer due diligence Contact with clients when necessary Escalating KYC and customer due diligence risk and issues to senior management (including MLRO and Head of Financial Crime) Providing practical advice on required actions to mitigate risk and driving action/implementation. Compliance To demonstrate leadership in respect of risk awareness, conduct, and behaviours and assist the CEO and Head of Compliance in embedding a positive culture of compliance across the company. Owner of the KYC/CDD onboarding procedures in COT (both Central and Local) and validating them Assist Compliance in training Relationship Managers and COT analysts on AML, sanctions, policy and procedure, and Compliance procedures Able to articulate difficult messages and decisions through effective communication and verbal reasoning. Regularly monitor and review team’s productivity and workload to ensure follow up actions have been undertaken Set onboarding team targets Assisting in dealing with regulatory enquiries related to KYC/CDD processes People Direct line management responsibility for the Client On-boarding Manager, responsible for a team of up to 20 analysts Key contact person for the 60 local administrators in charge of client on-boarding across the regional network Share knowledge with and provide information to colleagues and team. Coaching/mentoring of others. Complete the evaluation process for team members where required ensuring progression plans. Monitor, on a periodic basis, through regular performance discussions and feedback Systems and Process Evaluates, adapts and improves standards, techniques and procedures. Contributes to BNP Paribas Real Estate UK projects. Person specification Qualifications Could include: Compliance, Project Management, Legal or Regulatory. KYC qualifications also beneficial. Experience Strong working knowledge of KYC regulations or client onboarding is preferred. Experience in performing customer due diligence Effective management and organisational skills. Knowledge of the real estate industry would be a plus. Capacity to demonstrate successful delivery of change management. Key Skills/Competencies Has strong people skills and is client-minded An understanding of different methodologies and is flexible in approach. Understands and makes use of personal style and approach to generate trust, empathy and credibility. Strong team spirit & collaboration Business oriented and solution provider “able to think out of the box” Invests time to build relationships with the business and understand their requirements. Actively seeks feedback from the business. Takes personal responsibility for quality and speed of delivery. Looks for opportunities and makes suggestions for improvements Strong communication skills when liaising with stakeholders at all levels Passion and interest for keeping up to date with relevant regulations and share with team
BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and the Stonewall Equality Index.
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