Tech Bar Lead - 90235382
Posting Range:11 Sep 2019 - Ongoing
Job Title: TechBar Lead
The TechBar service provides face to face, hands on technical assistance to colleagues in key Barclays locations across the globe. As a Go-To service, the TechBar enables quick access to a skilled desktop support team for technical issues and advice. You will be a lead in the TechBar service across multiple locations in your region and be a key person in providing the end user onsite support service for desktop. You will manage a team of resources who will be the first port of call for customers seeking support. They will be working closely with the broader internal and external teams and other parts of Colleague Support Services to ensure we always perform as per commitment. This is an exciting period for Colleague Support Services and the diligent management of the service will be critical.
What will you be doing?
You will lead a small team, ensuring that service is delivered to the required standards You will ensure that your team meet their roles and responsibilities and exceed their goals and objectives, in line with the Barclays Behaviours and the Guiding Principles You will work with TechBar Leads in other regions to ensure there is a consistent global service offering You will own customer issues through to resolution utilising the support of the wider team You will be responsible for vendor management, ensuring that the service provided meets the agreed requirements. You will be providing excellent customer service with focus on providing world class support You will be responsible for service and metrics, ensuring performance management throughout your team
What we’re looking for:
You will have experience in leading a team of support colleagues You will have knowledge of the standard workplace technology offering and product set (hardware, operating systems, mobile devices etc.) used within a large organization You will have a passion for customer focus and the ability to manage stakeholders at various levels across the organisation Ability to build and maintain close relationships both internally and externally to deliver the best service for our customer
Skills that will help you in the role:
You will hold ITIL – Service Performance methods You will be experienced in Performance Management, Resource Management and Service Management You will have a ‘broad range’ technical understanding that will allow you to understand the needs of your customers You will have outstanding communication levels
Where will you be working?
Barclays Radbroke Hall is a strategic IT and Technology centre set in a fantastic countryside location with outstanding facilities to include Starbuck’s, onsite gym and canteen as well as football pitches and tennis courts. The site is relaxed with a dress down code and excellent working culture.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.