Nottingham

Reservations Supervisor

Job description          

Reservations Supervisor - Near Melton Mowbray

Salary: £19,000 + benefits

The Company

Our client is a 4 red-star luxury country house hotel offering a spa, championship golf course, luxury accommodation, country sports - 2 AA Rosette Restaurant. They now have a fantastic new vacancy for Reservations Supervisor.

The Role

Reporting to the Head of Sales, the Reservations Supervisor will be the first point of contact for guests. Always presenting a friendly and professional manner the post holder will act as the main point of contact for guest's bookings for bedrooms.

The Role and Responsibilities:

Manage Guests reservations and group bookings, ensuring that their needs and wants are met to the highest standardManage hotel room inventory to maximise occupancy and revenueGive details of hotel facilities and pricing informationUpsell and book other areas of the hotel and activitiesEnsure communication and guest expectations are correctly noted and confirmed, in advance of the guest's stay
Essential Skills and Experience Required:

Minimum 2 years' experience in a similar role as Reservations AgentSupervisory experience would be an advantageKnowledge of Opera or other property management systemExcellent customer care skillsExcellent command of the English language both written and oral is essentialAbility to cope well under pressureHighly motivated, and a team player
This role is a pivotal one which will be heavily involved in managing and maximizing the yield within rooms, therefore producing optimum revenue for the hotel and, in collaboration with the Head of Sales, you will agree and develop an aggressive accommodation yield strategy and establish areas where opportunities may be realized within the day-to-day business trends to maximize revenue levels.

You will progress to be able to:

Prepare the weekly, monthly and annual forecast reportsTrack and report monthly all marketing programmesBe responsible for data capture for the leisure sector to enhance the current database, and take responsibility in managing group blocks to ensure room allocations are correct
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies - Employment Businesses Regulations 2003.
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Additional Resources

Nottingham jobs

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