Background and key purpose of the role
This is a role which balances both Usher and clerical duties equally allowing you to work where needed, being an essential first point of contact for all the court users involved in hearings as an Usher whilst providing excellent general administrative support to the various teams within HMCTS. There will be regular contact with the judiciary, assisting the administrative staff with the smooth flow of court work. You will meet members of the public and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and efficiently.
Although many of the tasks are straightforward, regulated by well-established guidelines and/or detailed instructions, you will need to be prepared to react quickly and professionally to situations, some of which may be unexpected. You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress. Advice and support is readily available and there is little discretion to depart from standard procedures, which may well require you to take a firm stance when those procedures are not understood or welcomed by a court user. You will work within a team with regular management support.
Whilst initially you will be allocated to a specific court or office base, there will be a need for flexibility to work on an ad hoc basis at other courthouses and local HMCTS offices.
Key responsibilities may include:
Collecting and delivering files and bundles to the judiciary and clerks ensuring they have the necessary papers
Providing support to colleagues & judiciary outside of court / hearing times
Operating recording equipment and maintaining records of recordings of hearings
Creating, updating, distributing and tracking files, bundles, documents, tapes;
Creating and/or maintaining databases, lists, manuals; completing documents including standard letters, forms, applications, orders, records, registers, statistics etc with clearly defined information using electronic and paper systems.
Maintaining the Court Library (including e-transcripts and books)
Sorting and delivering lists of hearings for internal and external notice boards
Sort and deliver lists of hearings for internal & external notice boards
Copy/audio typing, completing standard letters, forms, registers, etc where the information is clearly defined.
Straightforward drafting such as acknowledgements and receipting, confirmations, court orders, warrants etc.
Amending standard instructions, manuals and directories, circulating and distributing documents, journals etc.
Opening, sorting, distributing and dispatching post
Collecting and delivering post from appropriate offices
Including stationery and other supplies against requirements and inventories, establishing requirements, completing order forms, stock distribution
Ensuring Court rooms are supplied against requirements for relevant forms and stationary
Collecting and delivering stationary around the offices
Data Entry and recording
Resulting, checking accuracy and completeness against guidelines or a proforma,
Straightforward money handling e.g. issuing jury payments, spending petty cash under instruction.
Office and court equipment e.g. computers, fax machines, scanners, photocopiers, switchboards, franking machines, messaging equipment, tape, and video recorders etc.
Handling telephone calls
Answering standard enquiries and passing messages to others.
Preparing rooms for hearings, tribunals, trials, meetings and clearing the court / hearing room down at the end of the day etc.
Using electronic diaries, booking rooms and accommodation, making travel arrangements.
Reception of parties to court
Including members of the public, judiciary, juries, solicitors and barristers, the police, representatives of external Agencies etc.
Providing information related to proceedings, escorting court users into and from the building, swearing oaths etc.
Calling people into court / hearing rooms in priority order, discussing with Court Clerks and Legal Advisers and liaising with the Witness Service as necessary
Answering face to face enquiries
Keeping parties informed of changes eg, of courtrooms and hearing times
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Please refer to Job Description
We'll assess you against these behaviours during the selection process:
Managing a Quality Service
Communicating and Influencing
Making Effective Decisions
BenefitsAccess to learning and development
A working environment that supports a range of flexible working options to enhance your work life balance
A working culture which encourages inclusion and diversity
A civil service pension
Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.