Nottingham

Vehicle Service Advisor

Job description          

Sandicliffe are currently looking for a Service Advisor who will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. You will be the principle point of contact for all customer communication while the vehicle is in our Retail Centre.

The successful candidate will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor will be quick to identify the needs of the customers and opportunities to upsell. You must be able to work to tight timescales and thrive on the pressure of a busy service department.

Alongside your customer first can do attitude, you will maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do. Main Duties and Responsibilities To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times Book service and repair work always ensuring workshop and parts availability To keep customers fully informed of progress and advise of extra work needed To organise loan car bookings To invoice on time and accurately used warranty transactions are submitted and invoiced daily To obtain and process payments according to agreed policy’s To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end) To maintain accurate customer records on Kerridge & Dialog Help deliver balance scorecard results for department to meet Manufacturers expectations To make telephone follow-up / Up sell / Progress calls To convert as many inbound / outbound calls into bookings as possible To be a success in this role, you will have: Full clean driving licence (6 points or less) Previous experience in the role would be an advantage Effective communication skills Commitment to delivering customer excellence A good standard of verbal and numerical reasoning Computer literacy A keen eye for detail Previous experience in a target driven role
Sandicliffe Nottingham jobs

Sandicliffe

Nottingham jobs

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