Nottingham

G6 Service Desk Operations

Job description          

Key Responsibilities
As part of a team of live service professionals, you will be using your skills and expertise to:
Provide IT service support to the NCA. Support in house mobility services. Provide a supervised technical support to mission critical radio users.
Responsibilities To be successful in this role you will need the ability to work within a small 24/7 shift team and the wider Service Desk. This is a crucial role requiring excellent triage, negotiating and analysis skills. The ability to communicate with officers at all levels of seniority, representing Technology Command and providing the first user contact for Live Services.

***All NCA officers must hold SC Enhanced upon entry as a minimum. To meet the National Security Vetting requirements for this role you will need to have resided in the UK for a minimum of 3 out of the past 5 years. For more information please see the Candidate information Pack*** Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: IT Skills – particularly the use of the Microsoft Office package. Interpersonal/Customer facing skills. Administrative/Organisational skills with the ability to multi task.Experienced in effective decision making Benefits Benefits All officers in the NCA are members of the UK Civil Service. You will be eligible for:
Civil Service pension scheme 26 days annual leave rising to 31 on completion of 5 years continuous service Training and development opportunities Cycle2work scheme
We take the welfare of NCA officers very seriously. All staff have access to Occupational Health services and there are a number of staff representative groups. We also have a range of sporting and other activities on offer.

We can provide flexible working arrangements if the role in question is suitable. These include flexi-time, job sharing and compressed hours (working contracted hours over a shorter period).

If you are an active police pension member immediately prior to joining the NCA, you can continue you membership throughout your employment with us as if you were a serving police officer. If you do remain an active member and subsequently return to a police force, you should be able to continue your membership there too.

This role attracts a shift allowance of 12.5%.
UK Government - National Crime Agency Nottingham jobs

UK Government - National Crime Agency

Nottingham jobs

Nottingham jobs

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Key Responsibilities
As part of a team of live service professionals, you will be using your skills and expertise to:
Provide IT service support to the NCA. Support in house mobility serv...