Complaint Handler

Job description          

SF Recruitment is currently looking to recruit a Complaint Handler for a fantastic business based in North Nottingham. This is a permanent position with one of my key clients..

A passion for customer service must be at the heart of what you do to be successful for this role!

Key Responsibilities:

Taking the initial service call from the customer
Creating a log and communicating with other departments
Ensuring effective customer communication
Liaising with internal departments to ensure all actions have been carried out to agreed time scales
Liaising with external stakeholders
Producing weekly reports for internal circulation
Person Specification:

Confident with calm personality
Ability to work under pressure with speed & accuracy
Ability to deal with a variety of situations
Good communication skills
Excellent telephone manner
IT literate being proficient in Microsoft office applications
Extremely well organised with sound planning skills
Working Hours: 09:00 am — 5.00 pm Monday — Friday

Salary Sought: £16,500

If you think you have the relevant experience please apply now!
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