YOU can be the most important person they never meet!
You could potentially be earning from £9.65 per hour to £16.79 per hour!
NHS 111 Call Handlers take a variety of incoming calls from patients, providing them with an appropriate response to urgent healthcare needs within a timeframe. This could mean booking a GP appointment, advising them to attend an out of hour’s service or even dispatching an ambulance.
Working as a NHS 111 Call Handler is challenging, stimulating and highly rewarding, where you’re making a difference to patients who use the service every day. We have got plenty of opportunity for career progression too. The 111 service is a 24/7 service, operating 365 days a year so patients can seek help and advice at any time therefore you need to be prepared to work shifts including evenings, nights and weekends, Bank holidays - including Christmas – are included within the Rota’s.
Would you like to undertake a study programme to train for this role at your own pace, in your own time?
The Pathways license training is mandatory for the role of 111 Call Handler and we are offering an 4-8 week training programme, where you will undertake virtual classroom sessions from home, E-Learning and have continuous support by our training team.
So what do we need from you?
You will have to commit to 6 face-to-face evening classroom sessions throughout this training in one of our call centres
Have access to a personal computer with internet speeds of over 2 Mbps
Be self-sufficient and committed to learning individually, in order to complete this course
After this training you we must be able to commit to 4, 6 hour shifts over a week period in the evening for Systems training with one of our educators, and commit to an additional two weeks which will require you to be available for 4, 6 hour shifts each week for live call handler coaching.
Think you have what it takes?
If you are;
A good communicator with an excellent telephone manner
Passionate about high quality patient care
Organised, have a strong attention to detail and have good administration skills
Computer literate – including in Microsoft Office – and keen to learn new skills
Caring, compassionate and able to remain calm under pressure
In return we can offer;
Up to 41 Days Annual leave a year depending on Pervious NHS Service (including bank holidays)
Training and support from our dedicated in house education team.
A nationally recognised qualification in NHS Pathways Licence
Access to continual professional development and opportunities within SCAS and the NHS
Occupational Health support along with an Employee Assistance Programme.
Enrolment into the NHS Pension Scheme
NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
Not only do we offer an excellent basic salary of £18,813 - £20,795 pro rata you will also receive the following unsocial hour’s allowance:
All time Saturday (midnight to midnight) and any week day after 8pm and before 6am Time plus 37%.
All time on Sundays and Public Holidays (midnight to midnight) Time plus 74%
Get your application in quickly!
There are more details on the job description, person specification and Rota samples attached to this advert on the right hand side.
Please read them both carefully before you apply.
You need to be over 18 to apply as you will need to work night shifts.
If you would like to talk to a member of the recruitment team either call 01869 365 000 or email email@example.com
We actively support applications from members of the BME community.
Communications regarding your application will be sent via NHS Jobs to your inbox. Please ensure you are able to access your inbox regularly to check for e-mails relating to your application otherwise this may delay the process.
Please provide e-mail addresses/contact details for your referees so we can contact them easily.
We do require at least three years’ worth of references (with no gaps). We require references from all employers within this time-frame, if you do not provide sufficient information in the referencing section of your application form, we will take this information from the Employment History section of your form and will go directly to previous employers via their HR departments. We will only contact your referees after we have offered you a job.
The benefits bits…
The starting holiday entitlement is 27 days per annum (based on full time hours) plus bank holidays.
USH paid in line with section 2 terms and conditions.
All employees are automatically enrolled in NEST or the NHS Pension scheme.
We operate a comprehensive set of policies.
We also operate regular staff surveys and our staff are encouraged to develop transferable skills and experience.
We work in partnership with our trade unions.
Applicants who have a disability and meet the minimum shortlisting criteria for the post will be invited for the next stage of the recruitment process.
We aim to represent the diversity of our local communities and positively encourage applications regardless of age, race or ethnicity, gender, sexual orientation, disability, religion or belief.
As an employer of choice, we value the wellbeing of our staff and have support networks in place to offer assistance as required.
South Central Ambulance Service has a Freedom to Speak Up Guardian and a Freedom to Speak Up Policy (formerly known as Whistleblowing). We believe that effective speaking and listening up arrangements protect patients and improve the experience of patients and NHS workers.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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