Sheffield

Customer Service Advisor

Job description          

Benefits package: 30 days holiday, pension scheme (employer contributions 8%), life assurance and performance related bonus. THE ROLE We’re looking for a pro-active, customer and results focused Customer Service Advisor to join the Start Up Loans team. We’re looking for someone who can provide an excellent customer experience to all prospects and customers through our multi channelled contact centre. The position will involve explaining the intricacies of the scheme, which is in place to help individuals start or grow a business, as well as clarifying all aspects of the customer journey and supporting our customers to progress and succeed where possible with their individual business ventures. In order to be successful in this position we’re looking for someone who can serve customers by providing product and service information, resolve any product or service problems by determining the cause of the problem and working to find the best solution, and collecting and reporting customer feedback to ensure that best practice is recognised and maintained. We’re looking for someone who has an excellent telephone manner and communication skills (both verbal and written), the ability to build rapport quickly and who is efficient at gathering relevant and accurate information. For a full and detailed Job Description, please follow this link. ABOUT US The British Business Bank is a unique and exciting institution. Its mission is to help drive economic growth by making finance markets work better for small businesses - wherever they are in the UK and wherever they are on their business journey - enabling them to grow and prosper. Established in 2014, it is a 100% government-owned economic development bank organised as an arm’s length body with an independent Board.
To deliver its programmes, the Bank works through more than 120 finance partners such as high street and digital banks, leasing companies, venture capital and private debt funds and fintech platforms. We will unlock up to £10 billion of new finance, bringing greater choice and information on finance options to smaller businesses. Currently, we employ over300 people, split between offices in Sheffield and London. Start Up Loans is a subsidiary of the British Business Bank and deliver the Government’s Start Up Loans programme providing finance and support for businesses who struggle to access other forms of finance. We work with a national network of Delivery Partners who are based across England, Wales, Scotland and Northern Ireland. In addition to helping applicants prepare their business plan and cash flow forecast, our Delivery Partners are responsible for assessing final applications and providing ongoing mentoring support to successful applicants. Our mission is to make business ownership a viable career for individuals who struggle to raise finance. We provide affordable loans and mentoring to help these individuals start up and succeed. Please note all candidates applying for this role should have the right to work in the U.K.
British Business Bank Sheffield jobs

British Business Bank

Sheffield jobs

Sheffield jobs

 Sheffield jobs  Sheffield jobs

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British Business Bank Sheffield jobs

British Business Bank (Sheffield jobs)

 Jobs in organization(state)
Credit Officer
2019-08-16

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