Aviva has exciting Customer Service Consultant roles available at our friendly Sheffield Office. We are recruiting for individuals that are looking for a challenge in a unique service centre environment where the customer is key, and we measure ourselves against our values, not targets.
You’ll be the first point of telephone contact for our customers, supporting them through their queries and trying to offer the best possible solutions. You don’t need previous experience, as a full training programme will be provided to help you to learn about our products and customers. We want someone that has the softer skills required to support our customers and their needs. If you would like to hear more here’s a video on what our colleagues have to say: https://bcove.video/2xXkLpb
In return, you will receive:
Starting salary of £18,500 (with the potential to rise to £22,000)
Annual holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days
Structured training and progression plan
Annual performance related bonus and pay review dependant on performance/behaviours
Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family
Generous defined contribution pension scheme
Excellent range of flexible benefits including Aviva’s Sharesave scheme and “Aviva Extras” for discounts on things like cinema tickets, groceries, clothing and electronics
Volunteering days with your team to give back to the community and support local charities
Discounted Nuffield Health membership and health assessments
Our Progression Scheme
Our Customer Service Consultants will have a starting salary of £18,500 with another 2 salary progression steps. The next step is £20,500. Your development will continue in the role over time. You can then continue to excel in the role and become one of our experts in department moving to a further step earning £22,000 and upwards. Beyond this, there are numerous opportunities within our business for people with the right skills, behaviours and attitude to be able to continue progression of their career aspirations.
Bring to Aviva what makes you different and we’ll support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to ‘Defy Uncertainty’.
We care about the wellbeing of our employees
How you feel at home, work and all aspects of your life are important to us. Our programme – ‘Be Healthy’, ‘Be Mindful’, ‘Be Secure’ and ‘Be Awesome’ supports your physical, mental, financial and social wellbeing.
Here are just a few highlights:
You’ll be able to download Aviva Digital GP - a 24/7 personal GP service that enables you to get a video consultation with a GP and pharmacy service at the touch of a button
We offer all UK employees subscriptions to Headspace for FREE
We have subsidised 70% off the normal gym membership prices, meaning for a reduced monthly fee you will have access to a wide range of fitness venues.
One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.
Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.
As a disability confident employer we guarantee to interview anyone with a disability, (As defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By ‘minimum criteria’ we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website and then email the contact listed in the advert to notify us that you meet the conditions for the guaranteed interview scheme.
We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Danielle Stallard in the Resourcing Team on 0121 234 7614.