Sheffield

Team Senior

Job description          

Location Sheffield Reporting Line Team Manager Grade 5 Purpose Working on the front line of operations and supporting the Team Manager the role of Team Senior is to undertake is to identify appropriate customer solutions on accounts, primarily through telephone negotiation having gathered information to inform and support the solution. The primary objectives of the role are to: Negotiate best possible solutions for Customers on all accounts following internal processes and procedures, working in accordance with all regulatory requirements Have specialist knowledge of one or more client work areas Deputise in the absence of Team Senior/Manager in People and Client related issues Coaching and management support to the Team in conjunction with Team Manager Support and deputise for Team Manager in People and Client related issues
Core Responsibilities Effectively manage allocated caseload to ensure all accounts are actioned in a timely manner Review customer accounts to determine and propose the best possible resolution Contact customers via telephone/letter to negotiate on accounts Negotiate with customers to ensure solutions are affordable, signposting to sources of free debt advice where necessary and identifying and dealing with vulnerable customers appropriately Follow up on payment promises to secure ongoing payment arrangements Update client accounts accurately and concisely Negotiate settlement terms with debtors or appointed third parties as per client mandate Provide a “shadowing” facility to colleagues either new to the business, or new to the Team Support and advise colleagues in client specific queries, utilising specialist knowledge Provide “buddy” support to colleagues either new to the business, or new to the Team Work with Team Manager to effectively manage problem cases and agree next steps Adhoc Supervisory tasks Support and encouragement of colleague development and engagement Coach and manage support to the Team in conjunction with the Team Manager Effectively manage allocated caseload to ensure all accounts are actioned in a timely manner Review customer accounts to determine and propose the best possible resolution Support and deputise for Team Manager in People and Client related issues
Resolve team queries, providing coaching and support where necessary SKILLS AND COMPETENCIES Essential Working knowledge of FCA regulations and DPA/GDPR principles People Management Coaching and mentoring Excellent communication skills Bright and enthusiastic nature Dispute resolution Ability to demonstrate a professional approach to all circumstances Good organisational and administrative skills with a proven ability to prioritise tasks Adaptability and flexibility MS Office and/or Google experience

Desirable Debt Collection Agency experience Experience of working on a telephone dialler For more information, contact our recruitment partners Nick Bone (07831 816337) or Josh Murray (07810 898559), or contact via email
bluestoneam Sheffield jobs

bluestoneam

Sheffield jobs

Sheffield jobs

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bluestoneam Sheffield jobs

bluestoneam (Sheffield jobs)

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Team Senior
2019-08-13

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