Sheffield

Customer Service Advisor

Job description          

Elevation Recruitment have a fantastic opportunity working within the Customer Care team of a very successful local based manufacturing company.
This role is a new role within the business and has been created due to continued growth, it is a very broad and evolving role so the successful candidate must recognise the importance their role plays within the business.

Duties include but not limited to;

Greeting Customers who arrive on site Answering the main phone line and diverting the call to the relevant department Filing and maintaining the filing system for packing slips, POD’s, Invoices and Sales Orders Provide a prompt and professional approach to all customer queries Contact customers to advice of any unforeseen delays and provide an update on when their goods will arrive Review customer requirements for the coming two weeks against the transport plan to ensure nothing will be late or missed Protect service levels by reviewing delivery dates and proactively highlighting any issues that will impact service levels
Candidate skills and attributes required
Excellent communication skills, both written and verbal] Excellent typing and phone skills Competent in using excel and word
Previous Experience desired
Experience in a customer focused role Complaint management Proactive approach to work during quitter periods Excellent attention to detail and accuracy
Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on the recruitment of talented Business Support professionals across all levels. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.

Please visit our website at www.elevationrecruitmentgroup.com for more information on:

Business Support Jobs or Business Support Recruitment
Elevation Recruitment Sheffield jobs

Elevation Recruitment

Sheffield jobs

Sheffield jobs

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